FAQ · Ask Us Anything

Questions, answered.
Fitting, for a product built on exactly that.

Everything people ask before their first prompt: the product, the data, the security, the trial. If your question is not here, ask it in ratio. That is rather the point.

01 · The Product

What it is, what it does.

The short version: you ask, ratio answers. The longer version is below.

A marketer leaning back at her standing desk, monitors behind her, done asking twice

ASKED · ANSWERED · 0:04

What is ratio?

Conversational marketing analytics. ratio connects to your marketing data, and you ask questions in plain language, like "What was our CPL on Meta vs. Google last week, by campaign?", and get the answer back. Verified, traceable, in your teams own metric definitions. No SQL, no dashboard-clicking, no slide 54 of 67.

How is that different from pasting a CSV into ChatGPT?

A chatbot works with whatever you paste and produces something plausible. ratio is connected to the live source, calculates against your definitions, and shows where every number comes from. The difference is the difference between an answer and a guess that sounds like one.

Do I need to be technical?

No. If you can write a Slack message, you can use ratio. It was built for the people who currently have to ask someone else: marketers, founders, strategists. Not for the people who build dashboards.

What happens when ratio is not sure?

It says so. When a question is ambiguous, say two metrics could match or a date range is unclear, ratio asks back instead of inventing a number. An answer you cannot trace is not an answer. That rule is not negotiable, even for ratio itself.

Can I keep an answer, or do I ask again every Monday?

Keep it. Save any answer as a view your team can return to. Same question, fresh numbers. Ask once, reuse every week.

02 · Your Data

Connectors, freshness, definitions.

Read-only, OAuth, connected in a minute or two. The details:

SYNC · LIVE

Which platforms does ratio connect to?

Meta, Google Ads, Google Analytics, and Google Sheets today. Your accounts, campaigns, and conversion events come with. LinkedIn and TikTok are in the rollout pipeline. Connecting takes one to two minutes; the whole account setup, about five. Your first question takes about as long as typing it.

Can ratio change anything in my ad accounts?

No. Access is OAuth and strictly read-only. ratio can see performance; it cannot touch campaigns, budgets, bids, or settings. It also never sees your raw account credentials. That is the point of OAuth.

How fresh are the numbers?

As fresh as the platforms themselves. Connectors pull live: the moment you ask, ratio queries the source directly. No cached copy, no overnight sync. The number you get is the number as of now.

What if we define "leads" differently than the platforms do?

Good, most teams do. That is what custom metrics are for: as a customer, you define once what counts as a lead, how CPL is calculated, which campaigns belong to which brand. Every answer is computed against your definitions, for everyone who asks.

ratio starts with sensible defaults, built from experience. They yield to your definitions the moment you set them.

The Short Version

Ask a question. Get the answer. No one in between.

STILL WAITING · THE CRADLE KEEPS TIME · RATIO DOES NOT MAKE YOU

An executive watching a Newton's cradle on his desk, red lamp behind him, waiting on a number that should already be here

03 · Trust & Security

Your data stays yours.

The questions your data protection officer will ask, answered before the meeting.

A marketer in a dark office at dusk, red lamp glowing, working with numbers she can finally trust

EU-ONLY · READ-ONLY · AUDIT-READY

Where is my data processed?

Wherever you decide: if you need the guarantee, toggle EU-resident processing for in-region data handling end to end. GDPR compliance applies by default either way, and data is encrypted in transit and at rest.

Does my data train AI models?

No. Your numbers, your definitions, and your questions stay out of every training set, ours and our providers. Your CPL is your business, not training material.

We are an agency with multiple clients.

Then isolation matters, and you have it: every workspace runs in its own data context. Client A never meets client Bs numbers. Not in storage, not in an answer, not by accident.

Our legal team will want paperwork.

They shall have it: sub-processor list, DPA, and records of processing, available on request in plain English and German. Audit-ready is a default here, not a premium tier.

What if we leave?

You leave clean. Revoke access in one click; your data is deleted on request. No tickets, no waiting, no retention games.

04 · Trial & Pricing

Thirty days, no catch.

Long enough to change how your Mondays start.

A steaming espresso on a dark bar, red neon behind it, about how long your first answer takes

FIRST ANSWER · BEFORE THE COFFEE COOLS

How does the free trial work?

Start free for 30 days. Full product, all connectors, no feature gates. And no credit card to start. Connect your data and ask your first question in under five minutes.

What counts as a prompt?

One prompt = one request. A question, a follow-up, a report command: each counts once, whatever the size of the answer. Plans are sized against how a team actually asks; the details live on the pricing page.

What happens when the trial ends?

You decide. There is no card on file, so nothing gets charged by surprise. If ratio earned a place in your week, pick a plan. If not, revoke access and leave clean.

My question is not here.

Then it deserves a better answer than an FAQ can give. Start the trial and ask it where asking is the whole interface, or reach the team through the product. Answering questions is, after all, the business model.

One question left? Ask it in ratio.

Start free for 30 days. Full product, all connectors, no feature gates. No credit card required.

Connect your data. Ask your first question in under five minutes.